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Cancellation Policy

Cancellation Policy

When booking an appointment you are agreeing to the following;

Objectives & Background

Vip Hair is committed to providing the best service in a timely manner and we always aim to accommodate your needs. Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. The cancellation policy is used as a way of respecting the time & commitment of all involved. The policy is used in fairness to both our business and the clients who would have otherwise wanted an appointment. We confirm our appointments 48 hours in advance and would appreciate you notifying us of any changes at that time.


1. Online Booking Policy


A deposit of 50% of the service cost is required to secure your booking.


48 hours notice for cancellations:

If you need to cancel your appointment a minimum of 48 hours notice is required. We will then fully refund your deposit.


Less than 48 notice for cancellations:

You will be unable to cancel your appointment online and will need to call the salon on 01922 412251.


No show clients/repeat, one or more no shows:

You will be charged the full deposit and will be required to provide 100%, (non refundable), deposit to secure your next booking.   


Skin Tests - required a minimum of 48 hours prior to your appointment:


All clients must have an up to date skin test, without this we will not be able to provide your service and you will be charged the deposit.

2. Cancellation Process: Telephone / Email

We understand that situations can arise in which you need to cancel an appointment; we request that you cancel with adequate notice.
You may cancel in these ways;
By phone (01922) 412251 Tuesday to Saturday, (please refer to salon opening hours).
By e/mail Sunday and Monday only.

We require a minimum of 48 hours notice for cancellation. If no notice is provided within the minimum notice period you will be charged a cancellation fee, (see below), for the missed appointment.   

3. Cancellation Fee (less than 48 hours notice)

For one cancelled appointment, providing there is good reason, we will not charge a fee, however a 50% deposit (to the service value) will be required to secure your next appointment.
For a second cancelled appointment there will be a 50% charge to the value of the service cancelled, plus a 50% deposit required to secure your next appointment.

For a third cancelled appointment there will be a 100% cancellation fee, plus a 100% deposit required to secure your next appointment.
(* This includes any future bookings which have been made prior to the cancelled appointment).
The cancellation fee is charged by credit, an invoice being issued to the client.
The cancellation fee may be deducted from a deposit which has been paid to secure the appointment.
The cancellation fee is the sole responsibility of the client and must be paid in full within 4 days of the invoice being issued.
No future bookings will be permitted until any outstanding balance is cleared.     

Missed/No Show Appointments

If you do not attend your appointment and do not notify us, providing there is good reason, we will not charge a fee on the first occasion. You will, however, be required to provide a 100% deposit to secure your next appointment.  Should the following appointment be missed without providing notice, the deposit made will be used to pay for the services which had been booked.

These are required for clients new to our salon, or for services which require additional time.

The deposit will be taken at the time the appointment is made and will be deducted from the outstanding bill when payment is made for the service which has been received.
The deposit will be fully refunded should you need to cancel, as long as at least 48 hours is provided.

Late Arrival? We may not be able to do your hair.

Arrival more than a few minutes late for your appointment means we cannot spend the time we need to give you a proper service, we will do our utmost to accommodate Clients but we may not be able to do your hair.

How long’s a few minutes? For a 30 minute appointment (e.g. Blow Drys), a couple of minutes is ok, but 10 minutes is a third of the appointment and it’s not really feasible to complete the appointment.  For longer appointments we have a little more flexibility, but not much.

We know these policies may be frustrating for Clients who have to cancel at short notice for genuine reasons or who arrive late through no fault of their own, but we also have a duty to our other Clients to keep to their appointment times

Our Stylists run busy columns and a late cancellation or no show for an appointment means someone on the waiting list misses out.  We will happily rebook a new appointment for you as soon as possible though the following may apply.

We may request pre-payment for services if you’ve been late for several appointments.

We reserve the right to charge the full price of appointments that are missed due to Client lateness.

We want you to leave us looking and feeling fantastic…

All technical clients must have an up to date allergy test recorded. For all new clients this will take place during their initial colour consultation.

We ask that you provide an e/mail address and mobile phone number to allow us to contact you should the need arise.

During your appointment please ensure that any electrical devices are on silent mode to minimize disruption to other clients.

Our range of price levels reflects the experience & expertise of the stylist & we ask that you allow enough time to fully enjoy the experience, and to allow the team to work to the very best of their ability.

Age restrictions apply to all young adults 16 years & under.


Last Edited on 23-11-2022

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