Cancellation Policy

Please be aware that we require a minimum of 48 hours notice to cancel an appointment at the salon.  

We understand that situations can arise in which you need to cancel an appointment; we request that you cancel with adequate notice. 

You may cancel in these ways; 

By phone (01922) 412251 Tuesday to Saturday, (please refer to salon opening hours). By e/mail Viphairltd@yahoo.com Sunday and Monday only.  

Objectives & Background  

Vip Hair is committed to providing the best service in a timely manner and we always aim to accommodate your needs. Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. The cancellation policy is used as a way of respecting the time & commitment of all involved. The policy is used in fairness to both our business and the clients who would have otherwise wanted an appointment. Should you give less than 48 hours notice of a cancellation, you may incur a cancellation fee or lose your booking deposit.
We reserve the right to charge for appointments that are unattended

without notice (no-show appointments).

 Deposits  

These are required for clients new to our salon, or for services which require additional time.  

The deposit will be taken at the time the appointment is made and will be deducted from the outstanding bill when payment is made for the service which has been received. 

The deposit will be fully refunded should you need to cancel, as long as at least 48 hours is provided.

Late Arrival? We may not be able to do your hair.  

Arrival more than a few minutes late for your appointment means we cannot spend the time we need to give you a proper service, we will do our utmost to accommodate clients but we may not be able to do your hair.  

How long is a few minutes? For a 30 minute appointment (e.g. Blow Drys), a couple of minutes is ok, but 10 minutes is a third of the appointment and it’s not really feasible to complete the appointment. For longer appointments we have a little more flexibility, but not much.  

We know these policies may be frustrating for clients who have to cancel at short notice for genuine reasons or who arrive late through no fault of their own, but we also have a duty to our other clients to keep to their appointment times. 

Our Stylists run busy columns and a late cancellation or no show for an appointment means someone on the waiting list misses out. We will happily rebook a new appointment for you as soon as possible though the following may apply.  

We may request pre-payment for services if you’ve been late for several appointments. 

We reserve the right to charge the full price of appointments that are missed due to client lateness.  

We want you to leave us looking and feeling fantastic…  

All technical clients must have an up to date allergy test recorded. For all new clients this will take place during their initial colour consultation.  

We ask that you provide an e/mail address and mobile phone number to allow us to contact you should the need arise.  

During your appointment please ensure that any electrical devices are on silent mode to minimize disruption to other clients.  

Our range of price levels reflects the experience & expertise of the stylist & we ask that you allow enough time to fully enjoy the experience, and to allow the team to work to the very best of their ability.    Age restrictions apply to all young adults 16 years & under. 

Last Edited on 06-10-2023